In this workshop you will walk away with tools to help put your organization on the path to great customer service. Activities in this class will help you implement these skills in your everyday actions. You will have access to resources on a customer service web site as well as an introduction in class to other resources. This class is recommended for managers and supervisors with at least six months experience in their current position. Previous completion of a SERVICEplus class is highly recommended.
This class is about moving from good customer service to great customer service. You will:
-Define quality and set customer service standards.
-Learn the customer service initiative model – quality, resources, timeline, and quantify – for the basis of a quality initiative.
-Use the customer service initiative model to prepare a customer service initiative with a group in class.
-Start your own initiative to improve customer service in your area.
Managers and supervisors who have the responsibility for creating a quality customer service environment for their work areas should attend this class. Also, managers and supervisors whose employees have high customer contact should attend this class.
To register for this workshop, go to TotalLMS. In the Catalog of classes, click on the SERVICEplus: Managers link under Customer Service. You may also contact Lori Ann Ortiz-Guerrero at 806-742-0530 ext. 281 or at lori.ortiz-guerrero@ttu.edu.
