When changing your eRaider password, there are three places on your iPhone that should be updated, as well. Your previous password is saved in a software program on your iPhone and is being automatically sent to the TTU servers; the repeated attempts of the software to authenticate with your previous password locks your eRaider account.
While there are many places where your eRaider password may be saved, iPhone users should remember to update their eRaider passwords in the locations identified below in order to prevent their accounts from being locked. We also recommend that you switch your iPhone to “Airplane Mode” prior to changing your eRaider password. “Airplane Mode” prevents your iPhone from trying to use your old password to access your account. Once you have updated your password in the three locations below, “Airplane Mode” can safely be turned off.
The following iPhone applications store old password information that must be updated prior to changing your password:
For any questions or additional information, please visit
http://www.ithc.ttu.edu/info/passwords.php, or contact IT Help Central at (806)742-4357 (HELP) or via e-mail at ithelpcentral@ttu.edu.
